FAQ

Products

Our products are mainly Belgian, produced in Belgium. We prefer the local sector and we know our producers personally. They are artisans of great quality.

We favour the Belgians and organic products without being exclusive. Our fruits, our biscuits, our honey, our juices, our beers are organic.

Paniers

Our baskets are classified by theme (birth, get well soon, etc.) or by products (wine, chocolate, etc). In our online shop, you can easily find the basket that suits you.

You can add a small message a few lines long for free. It will be handwritten on a pretty card in the basket.

Yes. Just send us the card or object to our workshop. We will add it to the basket. Please contact us on 02 / 646.65.75.

The wicker or bamboo container can indeed be useful to the person receiving the gift. It can be used as a flowerpot or as a tote.

We are flexible and can offer a fully personalised basket. To do this, you can go to the section “our personalised baskets” then “compose your basket” or contact us (info@paniercadeau.be – 02 646 65 75). Mention your budget and the products you want in your basket, and we will respond with a suitable composition.

Commandes

You can order :

  • By phone on 02 646 65 75 (9.00-18.00 on weekdays)
  • By email
  • info@paniercadeau.be
  • On our online shop

Livraisons

 

For orders from 1 to 10 baskets, an order placed before 6pm, will be delivered the following day throughout Belgium. For larger orders, please contact us on 02 / 646.65.75.

In Brussels, a delivery is sometimes possible on the day of the order, contact us for more information.

WE DO NOT DELIVER DURING WEEKENDS! Except during the end of the year and or large orders (more than 10 baskets)

Yes, we deliver throughout Europe. However, delivery charges will be adjusted. See following question.

The shipping costs vary according to the place of delivery:

Shop Removal: Free

Brussels: 11 €

Flanders & Wallonia: 15 €

Europe outside Belgium: 25-50 €

Yes. All orders can be picked up in our shop which is located Rue des Tanneurs, 62 in 1000 Brussels. In this case, no delivery fee will be charged.

Payments

 

If you order via the Online Shop, you can pay:

– with VISA / MASTERCARD / MAESTRO / BANCONTACT: by choosing the method of payment OGONE and using your credit card. Your payment will be immediate.

 

– BY BILLING OF AN INVOICE: by choosing this option, your basket will be delivered immediately and you will pay afterwards with the invoice that will be sent to you by email. It is up to you to specify to which name / company / npa the invoice must be edited.

– CASH: only if you come to pick up the basket in our workshop (see previous section).

If you order by email or phone:

– BY TRANSFER BASED ON AN INVOICE: your cart will be delivered immediately and you will pay afterwards with of an invoice which will be sent to you by email. It is up to you to specify to which name / company / npa the invoice must be edited.

– CASH: only if you come to pick up the basket in our workshop (see previous section).